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The Professional Pharmacy Technician
This credential documents development of knowledge and skills related to the procedures used in assisting the pharmacist in preparing mediation orders and managing the various aspects of the pharmacy practice under the supervision of a pharmacist. Specifically, this badge demonstrates the earner's ability to describe the pharmacy profession and characteristics required for success in the pharmacy industry.
The Professional Pharmacy Technician

Pharmacy technicians work alongside the pharmacist and other healthcare professionals. Healthcare is one of the most trusted professions in the United States, and pharmacy technicians are an integral part of that field. To remain a competent and fully functioning member of the pharmacy staff, the pharmacy technician must maintain specific competencies, undergo specialized education and training, and possess certain personality characteristics.

This resource describes the characteristics necessary to become a good pharmacy technician and lists ways to prepare for your future pharmacy career.

After completing this resource, learners will be able to:

  • Summarize the educational requirements and competencies of both pharmacists and pharmacy technicians
  • Describe the basic roles of pharmacists and pharmacy technicians working in the two primary pharmacy practice settings
  • Explain six specific characteristics of a good pharmacy technician
  • Describe the behavior of a professional pharmacy technician
  • Explain the registration/licensure and certification process for becoming a pharmacy technician
The Professional Service Technician
Automotive Technology credentials signify the earners' grasp of basic principles that are fundamental for automobile engines, braking systems, suspension systems, climate systems, electrical systems, and various types of transmissions. They must receive formal training and gain hands-on experience to qualify for an entry-level position through either vocational or other postsecondary training program. In addition to knowledge and skills in each automotive area, successful automotive technicians and mechanics must have excellent customer service skills and be able to listen to and communicate successfully with the vehicle owners. They must also understand and comply with the numerous state and federal laws that govern the industry including EPA laws and regulations for hazardous wastes and vehicle emissions. Specifically, this badge demonstrates the earner's ability to explain the steps involved in obtaining and starting an automotive service job including achieving ASE certifications.
Data Entry Using Flow Sheets and Anatomical Drawings

When patients have an ongoing health problem or chronic disease, it is useful for the clinician to compare the health data in the record from past patient visits. This is quickly and easily done using Flow Sheets. This resource discusses how Flow Sheets are used and how clinicians can quickly enter data during a patient encounter by updating similar data from a previous encounter. Additionally, clinicians often find it useful to be able to annotate an anatomical drawing of a body region to be clearer in describing the location of findings, such as dermatological conditions.

This resource discusses how to invoke anatomical drawings and annotate them using a variety of drawing tools.

After completing this resource, learners will be able to:

  • Use an EHR drawing tool to annotate drawings in an encounter
  • Create a Problem-Based flow sheet
  • Create a Form-Based flow sheet
  • Work with flow sheets in the EHR system
Fundamentals of Information Systems and Healthcare Records

Although a health information professional deals mainly with the information in the healthcare system, it is important to understand a fair amount about computer systems, including hardware, software, and electronic communications, and how they support the exchange of data electronically. You must become competent in many aspects of technology in order to use it efficiently and effectively.

This resource reviews the computer technology that is the foundation of the electronic health record. Additionally, it provides an overview of the health record itself.

After completing this resource, learners will be able to:

  • Describe the various forms of telemedicine
  • Discuss the functions of healthcare records
  • Explain the fundamental concepts of computers and computer networks